Shipping policy

DELIVERY RESPONSIBILITY 

Once an order has been shipped, customers are responsible for monitoring tracking updates and ensuring availability for delivery. Orders requiring signature confirmation must be accepted by an authorized recipient at the delivery address.

Once an order has been transferred to the shipping carrier, Luxora is not responsible for carrier delays, lost, stolen, misdelivered, or packages marked as delivered.

If a delivery issue occurs, customers are encouraged to contact the shipping carrier directly to initiate any applicable claim or resolution process. Any delivery concerns must be reported within 7 days of the marked delivery date.

SHIPPING ADDRESS POLICY

All orders are processed using the shipping address provided at checkout. Customers are responsible for ensuring all shipping information is complete and accurate before placing an order.

Once an order has been placed, the shipping address cannot be modified.

Orders with billing and shipping address discrepancies may be subject to additional verification, delay, or cancellation at Luxora’s discretion for security purposes.

INCORRECT ADDRESS DISCLAIMER

Luxora is not responsible for orders shipped to an incorrect address provided by the customer. It is the customer’s responsibility to ensure all shipping details are accurate prior to checkout.

If an incorrect address is noticed after shipment, we recommend contacting the shipping carrier directly as soon as possible.

Returned packages due to incorrect or undeliverable addresses may require additional shipping fees before reshipment.

ORDER TRACKING

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided at checkout.

Please allow up to 24 hours for tracking updates to become active after receiving your shipping confirmation.

If you do not see your tracking email in your inbox, we recommend checking your spam or junk folder.

If you have not received a tracking number within 3 business days of placing your order, please contact our customer support team for assistance.

DOMESTIC SHIPPING (U. S.)

Standard Shipping

  • Processing Time: 2-3 business days (may be extended)
  • Delivery Time: 3–5 business days 

Express Shipping 

  • Processing: 1-2 business day (may be extended)
  • Delivery: 2–3 business days

Processing During Sales 

During major sales or high-volume periods, processing and shipping times may be extended. We appreciate your patience and understanding.

Please Note: Shipping and delivery timeframes are estimates only and are not guaranteed unless explicitly stated.

INTERNATIONAL SHIPPING

All International Shipping

  • Shipping options and rates are displayed at checkout
  • Orders placed after 2 PM EST begin processing the next business day
  • Please note:
  • International shipments may be subject to customs processing, which can cause delays
  • We are not responsible for delays caused by customs authorities

Duties & Taxes

  • All customs fees, tariffs, and taxes are the responsibility of the customer
  • These charges are determined by your country’s customs office
  • We are required to declare the full value of your order on all international shipments

Luxora does not accept returns on orders, all sales are FINAL. Customers are responsible for any customs duties, taxes, tariffs, import fees, or charges associated with their shipment, including fees resulting from refused or unclaimed packages.

SHIPPING DELAYS

We recommend placing orders well in advance of any important events or appointments.

We are not responsible for shipping delays caused by:

  • Weather conditions
  • Holidays
  • Carrier delays
  • High-volume sales periods
  • Natural events or unforeseen circumstances
  • Shipping fees are non-refundable in the event of carrier delays.

ADDITIONAL SHIPPING INFORMATION

  • Orders over $400 require signature confirmation upon delivery.
  • Luxora reserves the right to require signature confirmation on any order for security purposes.
  • Orders cannot be picked up unless a pickup option is specifically offered at checkout.
  • Luxora reserves the right to ship items separately when necessary.
  • Failed delivery attempts or returned packages may require additional shipping fees before reshipment.

WEEKEND & HOLIDAY SHIPPING

We do not process or ship orders on weekends or holidays.

Orders placed after 12 PM EST on Friday will begin processing on the next business day.

ORDER VERIFICATION

To protect against fraudulent activity, Luxora reserves the right to hold, verify, delay, cancel, or refuse any order at our sole discretion.

Verification may include confirmation of billing details, proof of address, payment verification, or government-issued identification.

Orders that cannot be successfully verified may be canceled and refunded.

FINAL NOTE

Luxora is committed to providing a smooth and secure shipping experience. By placing an order, customers acknowledge and agree to the shipping terms outlined above.